- We collect personal information and usage statistics to maintain a high-quality customer experience and deliver superior customer service.
- Some information we request directly from you during registration. Other pieces of data are gathered indirectly from website traffic or server usage.
- We do not disclose individual information you provide us to any third parties without your permission.
- You will have the ability to update the personal data you provided to us during registration.
How We Protect Your Personal Data
We employ industry-standard encryption technologies when transferring, receiving, and storing consumer data. Access to your personal data is limited to those Redshift Wireless agents who require the information to provide products or services to you or perform their jobs.
Storage of Your Data
We rely on cloud based servers for our operations, meaning that we do not own or have physical control of the servers that we use. Information is stored in computers both within Australia and Internationally. We maintain control of your data at all times, and contract reputable companies such as Amazon and Telstra to provide us with computing resources.
Disclosure of Other Information
Many of our products collect information concerning how our customers are using them. Where this information may be made available to others, in a manner that totally depersonalizes the information. The information would not be more specific than specifying a town or postcode along with telemetry or usage data broken down by device model. This data would be made available to others for things such as allowing other people to compare the energy consumption in your community. If you have any concerns about this disclosure, contact us and we will work to solve any concerns you might have.